What Do You Think of the New McDonald's?

FJS Ishnala December 4, 2012 at 12:10 pm

I went there last night service was bad and their staff is absolutely horrible. Disorganized and inefficient. Such a shame. I hope they realize that now I would rather hang at Wendy's than McD

Monica W December 4, 2012 at 01:32 pm

Horrible drive thru service. No change from before. Highly unorganized people who are oblivious to the customers needs. I also will go to Wendy's before going back there.

Jeanne McDermott December 4, 2012 at 01:52 pm

Why a double drive thru when they weren't great at a single drive thru? Went late on Sunday for a sundae & shake and there I sat at the outer drive thru when 2 seperate cars ordered & drove thru!

Anthony Migacz December 4, 2012 at 02:44 pm

First time through for breakfast, they got my order wrong. Meet the new boss, same as the old boss.

Ronald Wintercorn December 4, 2012 at 06:13 pm

They couldn't handle one drive thru...now two??? New face lift, same bad service.

Chronicles of Bob December 4, 2012 at 06:34 pm

WHy leave the old crap sign up?
Much of this was said before... The management needed to be changed more than the building...

Sean Walsh December 4, 2012 at 10:36 pm

Went there twice service was HORRIBLE, Waited for a long time for my order and it was ALL cold when I got it. Went there at 5PM Sun. the MGR said he was out of singles he would have to give me $5 in quarters ( it was 5 o'clock what were they going to do for the rest of the nite) VERY disappointed

jason December 4, 2012 at 11:34 pm

Wendy's is the number 1 McDonald's sucks new building it crappy service crappy sign

Patch Adams December 5, 2012 at 11:36 pm

I cant beleive any of you actually take time to complain about a fast food restaurant like McDonalds. If your anything like normal adults you realize things happen, it doesnt matter how many time. If it is a reoccuring thing stop going. Normal adults dont have time to complain about an experience at a fast food chain because they are off doing grown up things. You guys are pretty sad.

Nick Swedberg (Editor) December 6, 2012 at 03:35 am

Hmm ... Thanks for the comment. I appreciate your opinion but can you provide any constructive feedback?

SuzyQ101 December 6, 2012 at 03:49 am

I am a normal adult, a working mother with active children. I work hard for my money and have very little time to pull up in a drive thru and wait for over 15 minutes at a place guarantees fast service. This is the worst McDonalds I have ever been to. I have never once received my order without a problem. Pretty sad for a chain restaurant.. I am disappointed to see nothing has changed. I would hope the owner would see this feedback and make some changes to better serve the community.

stephanie December 8, 2012 at 03:56 pm

I have been at this new McDonald's every day for the past week. I not only got great service but we got additional specials and discounts. We also received free items and the management and owner went out of their way to greet us and welcome us back. I do not know what any of your problems are. They are better than most in the area, but stuff happens. It is not always the employee. In drive thru a lot of the time it is the customer not being ready with their order or their food.

BJ December 8, 2012 at 09:35 pm

I really am glad to have the McDonald's back. It is beautiful. Family night on Tuesday was great. My kids really enjoyed it. What a deal...happy meal under $2, a craft and quality time with the kids. And no dishes! Give them a break guys.

Robert December 8, 2012 at 11:53 pm

Does anyone know the volume this restaurant does? Thousands and thousands of orders per day. Its a new restaurant, with new machines, new processes, and new people. Growing Pains. Give them a break.
I personally have always left that restaurant satisfied and appreciate that the owner is willing to invest so much in our community. Did anyone go to the grand opening? How much free food did they give away? I had a chance to win a computer. Above and beyond. See you all there real soon. Ill be the guy smiling.

John Schultz December 9, 2012 at 10:49 am

went there in the morning before work. Bad service! no hash browns when I arrived home. Not going back! What a shame.

Amy December 9, 2012 at 09:00 pm

I am behind all of you complainers everyday. Most of you complain about EVERYTHING,are never happy and want a full service experience at a fraction of the cost. Really! Stop complaining!

Jennifer December 10, 2012 at 02:48 am

I have been WAITING for this location to return! The decor is nicer than any other McDonald's I've seen. I was in the drive thru today for less than 3 minutes with 4 cars ahead of me. I was greeted with a smile. The staff is very clearly trying their best. No new location is ever perfect from the get go with any type of business. Give some patience while they work out the kinks. Stop and ask yourself how you would like someeone to treat your kid working in the drive thru. You get what you give!
Funny that their line is always packed, and I have never even seen a body in the inside of that Wendy's.

Nick Swedberg (Editor) December 10, 2012 at 02:51 am

Thank you for offering those thoughts, Robert.

Lisa December 10, 2012 at 03:12 am

I didn't get a chance to go inside buy I saw from the window and it looks so gorgeous! Nothing like you'd expect from a McDonalds. Food was great, was in the drive for 6 minutes but it was lunch rush so I think it's normal to run a minute or two longer! Happy to wait for a great location and good service.

Chronicles of Bob December 10, 2012 at 03:44 am

It has nothing to do with being new... many of those kids that work there are nice but ive seen with my own eyes some of the managers treat them like crap. Yes its fast food and but its ran bad for a McDonald's ...

H. E. Kraeger December 10, 2012 at 12:46 pm

My daughter brings my 3 grandchildren over and they love McD's. She complained last yr that this one was the worst. I have to agree since I have received orders that were skimpy and felt cheated. The only other one with bad service in the area is on 106 th and Cicero. I wonder if both aren't owned by same owner.

Joan C. December 10, 2012 at 02:20 pm

I'm wondering if all the people praising Wendy's to the heavens happen to work for Wendy's?
Regarding this location, I've never had a problem with the service, and it's always packed every time I go...they must be doing something right!

Missy B January 23, 2013 at 05:00 pm

I want to patronize locally...but their drive thru service is abominable! They have gotten our order wrong so many times it is ridiculous. We went there on January 6 and ordered at the drive thru window for four people. As us ual, they were unable to process our order in a timely manner so we pulled into a parking spot. After waiting a reasonable five minutes I went inside to check on my order. I met the worker who was bringing my order out. When I stopped to check it before leaving, said, "Oh, I think I forgot to put in the two hamburgers." Yes she did. Then she left me standing there with my incomplete order while she went outside with another order. How outrageous that she was knowingly going to bring an incomplete order to my car and let me potentially drive away with it! I can't tell you how many times they have messed up my order. I will never use their drive thru again and will only go to this location if my kids really, really want to. This location is awful. We go to Crestwood or Palos Hills instead.